No cellphones allowed. Home phone must be a landline through a phone company or cable provider. Also no VOIP is allowed unless it is business class. Phone must also have NO additional features such as call waiting or voicemail. You can contact your provider to have those features removed.
You will need a landline phone with a hands free noise cancelling headset to handle the inbound calls for your client that you provide service for.
Most clients require displays to be at least 17” big. Some clients do require larger dual monitor setup. More information is provided regarding client specifics during enrollment for certification.